Payment & Refund Policy

The founding Pro plan renews monthly at $99 until you cancel. Your profile is shown only during a paid period. Cancelling stops the next renewal; you keep visibility until the end of the period already paid. Subscription fees already charged are not refunded.

Prepaid, non-refundable connected-call packs are 5 calls for $60 ($12 each), 15 calls for $165 ($11 each), or 40 calls for $400 ($10 each), separate from the $99/month membership. One credit is used only for a provider-verified Call connection lasting at least 30 seconds. Dead taps, unanswered calls, shorter connections, and Quote taps do not charge. Credits are non-transferable and have no cash value. Cancellation leaves unused credits unused without refund. Existing dollar credit stays separate and is not converted automatically.

Call billing is currently paused until a verified call service is connected. Purchased packs remain unused during this pause; automatic reload is not offered. Before billing is activated, safeguards must enforce a maximum of one billable call per homeowner phone per Pro in a rolling seven-day period, block Pro/host self-dial, and flag unusual QR tap spikes for review. Packs do not guarantee calls, jobs, customers, or earnings.

Domain listings are billed monthly while active and must be reconfirmed every 30 days to stay visible. Fees already charged are not refunded. Any sale or lease price is paid directly between buyer and seller; we do not hold or process it.

Shelter and rescue listings are free. Foster and individual rehoming listings may carry a small listing fee shown before checkout. Fees already charged are not refunded. Any adoption fee is handled directly between the poster and adopter.

Install timeline: 7–14 days from completed agreement to window install. Many installs finish sooner. You can start with a laminated 8.5×11 QR sheet right away, or order the clear window cling (partner price $65; our print cost about $35; typically ships in under 3 days). Cling orders are refundable only if they have not yet been sent to print.

Hosts receive a fixed $3 recorded share per billable connected call attributed under their store ID, regardless of which call pack funded it. A tap alone creates no share; while call billing is paused, no new call share accrues. Other historical shares remain unchanged. Shares are paid through Stripe Connect after the Host completes Stripe onboarding, has complete undisputed tax information, and payouts are enabled. Shares shown in the dashboard are recorded amounts, not completed payouts, until Stripe transfers them. If a charge is refunded or disputed, the related share is reversed.

If you are charged twice or charged in error, email us at support@movingbarriers.com and we will refund the duplicate. Please email us at support@movingbarriers.com before filing a card dispute so we can resolve it quickly. Refunded or disputed payments reverse any credits or shares they created.

Advertiser and sponsor deposits, installments, and balances accepted under earlier privately quoted window campaigns remain valid and are governed by the quote and terms accepted at the time. A deposit reserves production and scheduling; before production starts a campaign may be cancelled and paid amounts refunded, less any third-party costs already incurred. After production starts, deposits are non-refundable. Remaining balances stay payable on the agreed schedule, and payment history stays available in your account.